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STORE POLICY
GENERAL RULES
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All children must be supervised by a parent, guardian, or approved adult at all times.
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Children and adults must wear socks in all play areas. No bare feet or shoes allowed.
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No rough play, climbing on the outside of equipment, or inappropriate language.
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Please be mindful and respectful of all visitors, especially those with sensory sensitivities.
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We reserve the right to ask anyone to leave if behavior becomes unsafe or disruptive.
FOOD & DRINKS
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Food and drinks are only allowed in designated snack zones.
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Please bring nut-free snacks to help keep our space allergy-safe.
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No food or drinks are allowed inside the play area to maintain cleanliness and safety.
CLEANING & SAFETY
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Our facility is cleaned and sanitized throughout the day, including bathrooms, play equipment, and high-touch surfaces.
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The ball pit is regularly cleaned with professional-grade sanitizing tools.
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Hand sanitizing stations are located throughout the facility—please use them often!
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Please report any spills or accidents to staff right away so we can clean promptly.
WAIVERS & ADMISSIONS
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A signed waiver is required for all participants before entering the play area.
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We offer day passes, punch cards, and memberships. Pricing and package details are available at the front desk and on our website.
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My Haven does not currently operate as a drop-off facility—a responsible adult must remain on-site.
REFUNDS & CANCELLATIONS
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All sales, including day passes and memberships, are final.
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We do not offer refunds for missed sessions, but we’re happy to reschedule in the case of emergencies or illness—just let us know!
LOST & FOUND
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My Haven is not responsible for lost or stolen items. We recommend labeling personal items and keeping valuables with you at all times.